Last updated 6 November 2026
Refund and Cancellation Policy
This policy explains how Website Learners Private Limited (“SelfieAds”, “we”, “us”) handles cancellations and refunds for SelfieAds subscriptions and credit packs bought on selfieads.com. It forms part of our Terms of Service. Nothing in it limits your rights under the Consumer Protection Act, 2019.
1. Summary
- Cancel any time from the Credits page; you keep your plan until the end of the period you paid for.
- A first subscription payment is refunded in full if you ask within 7 days and have used 10% or less of its credits. An unused credit pack is refunded in full within 7 days.
- Duplicate or wrong charges are always refunded in full.
- Approved refunds go back to the way you paid, usually within 5 to 7 working days.
2. Delivery of the Service
SelfieAds is an online service; nothing is shipped. Your plan or credits are added to your account as soon as Stripe confirms the payment, usually within a minute. If they are not there within 24 hours of a successful payment, write to support@selfieads.com and we will add them or refund you in full.
3. Cancelling a subscription
- Cancel at any time from the Credits page, through Manage subscription, or by emailing support@selfieads.com from the address on your account. We act on an email within 2 working days.
- Cancelling stops future renewals. Your plan, its credits and its storage stay available until the end of the current billing period, a month or a year, and then your account moves to the free plan. Your ads are kept for 30 days after the plan ends; after that the free plan’s rules apply (see section 8 of the Privacy Policy).
- Cancelling does not by itself refund the current period, except as section 4 says.
- If you pay with an Indian card, you can also cancel the card mandate through your bank. Please cancel in SelfieAds too, so your account shows the right plan.
4. When you can get a refund
| Situation | What you get | Ask within |
|---|---|---|
| First paid subscription, 10% or less of its credits used | Full refund of that payment | 7 days of the payment |
| Credit pack with none of its credits used | Full refund | 7 days of buying it |
| Charged twice, or charged the wrong amount | Refund of the extra amount | 30 days of the charge |
| Charged for a renewal after you cancelled | Full refund of that renewal | 30 days of the charge |
| Plan or credits not added within 24 hours of payment, through our fault | Full refund | 30 days of the payment |
| A picture or clip that failed | The credits it held, returned to your account | Automatic, no request needed |
| We discontinue the Service or a paid feature you bought | Refund for the unused part of the period | Automatic |
5. When refunds are not available
| Situation | Position |
|---|---|
| Change of mind after the 7-day window, or not using the Service | No refund; your plan continues until the period ends |
| Credits used, including on Outputs you did not like | No refund; AI results vary, and you can make a clip again |
| Moving to a lower plan mid-period | No refund; the lower plan starts next period |
| A credit pack that has been partly used | No refund for that pack |
| Credit pack credits that expired 12 months after purchase | No refund |
| Account suspended for breaking the Terms | No refund |
6. How to ask for a refund
Email support@selfieads.com from the address on your account, with the subject “Refund request”, and include:
- the date and amount of the charge
- the receipt or payment ID, if you have it
- the reason for the request
7. Refund timeline
| Step | Timeline |
|---|---|
| We acknowledge your request | Within 2 working days |
| We decide and tell you the outcome | Within 5 working days |
| We start an approved refund | Within 2 working days of approval |
| The money reaches your account | Usually 5 to 7 working days after we start it; up to 10 working days for some cards and banks |
Refunds go only to the way you paid, such as your card or UPI. We can give you the refund reference number to track it with your bank. Credits from a refunded purchase are removed from your account.
8. Chargebacks
Please contact us before raising a dispute with your bank; we can usually fix a billing problem faster than a chargeback. While a chargeback is open, we may pause the account.
9. Changes
We may update this policy by posting a new version on this page. A change does not apply to payments made before it.
10. Contact
Billing and refunds: support@selfieads.com, Monday to Friday, 10:00 to 18:00 IST. If you are not satisfied with our response, contact our Grievance Officer, who acknowledges complaints within 24 hours and resolves them within 15 days.
Grievance Officer: Shyam Sundar R, Grievance Officer
Website Learners Private Limited, No. 58/14, Shri Venkateshwara Tower, First Floor, Unit F1 & F2, Raja Bather Street, T. Nagar, Chennai, Tamil Nadu 600017, India
Email grievance@websitelearners.com · Phone +91 90255 25350 · Monday to Friday, 10:00 to 18:00 IST